School of Business

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Browsing School of Business by Author "Dr. Job Omagwa"

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    Anti-Money Laundering Training and Profitability of Commercial Banks in Kenya
    (EdinBurg Peer Reviewed Journals and Books Publishers, 2025-06-11) Dr. Job Omagwa; Obed Kipkirui Terer; Dr. Lucy Wamugo Mwangi
    The commercial banks' profitability has experienced fluctuations over the past decade. The study sought to determine the effect of anti-money laundering training on the profitability of commercial banks in Kenya. The research employed an explanatory research design. The targeted population comprised 35 regulated commercial banks as at December 31, 2021. The study period was eight (8) years (2014 to 2021). Respondents were chosen through purposive sampling. Primary data was gathered using structured questionnaires, while secondary data was derived from the annual banking supervision report from the Central Bank of Kenya. Data was analyzed using descriptive statistics and regression analysis. The findings revealed that anti-money laundering (AML) training had a positive and significant effect on the profitability of commercial banks (β = 0.222, p-value = 0.005 < 0.05). The study concludes that employing and retaining employees with adequate anti-money laundering skills improves the proactiveness of banks in identifying and preventing potential money laundering activities. Commercial banks should institutionalize structured AML training programs by implementing both on-the-job and off-the-job together with assessments to validate employee understanding and competency.
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    Influence of Mobile Banking on The Profitability of Deposit-Taking Saccos in Kenya
    (International Journal of Social Science and Humanities Research, 2025-03) Dr. Job Omagwa; Otieno Lilian Atieno
    The Deposit Taking Savings and Credit Cooperative Societies in the Country are gradually adapting to rapid changes by embracing new ways such as establishing loan products, enhanced communication, knowledge and technology. Savings and credit deposits Cooperative societies have adopted transactional self-service via mobile and telephone banking. Through the introduction of Front Office Services, Savings and credit deposits Cooperative societies also use of computerized technology, like the networks of Automated Teller Machines, to serve its customers this has led to increased customer satisfaction, transaction costs have decreased, and the efficiency and profitability of banks have both improved from the widespread embracing of electronic banking. Therefore, this study sought to assess the influence of mobile banking on the profitability of deposit-taking SACCOs in Kenya. The study used a descriptive survey research design. With a focus on forty companies that are licensed by the Savings and Credit Co-Operative Societies Regulatory Authority and function in Kenya. A census took place on all forty teacher-based companies with a scope of five years from 2018 to 2022. Secondary data was used that was obtained through a specialized data gathering instrument. In addition, the study relied on publicly available information sources, such as published financial statements and annual reports for the enumerated Savings and credit deposits Cooperative societies. To evaluate data, descriptive statistics (percentages, measures of central tendency and frequencies) as well as multiple regression analysis was used. The research revealed a significant positive impact of mobile banking on the profitability of deposit-taking Savings and Credit Co-Operative Societies in Kenya. The research finds that the companies analyzed which implement mobile banking access a wider customer segment, enabling them to draw in additional deposits and enhance their ability to lend. The research suggests that companies should create a mobile banking app that is user-friendly and straightforward to navigate, allowing individuals of all ages to utilize it efficiently.
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    Strategic Alignment and Service Delivery Excellence in Level Six Hospitals in Kenya: An Empirical Review
    (Stanford Research and Publishing Institute, 2025-03-29) Dr. Job Omagwa; Mr. Simon Waithaka; Dr. Joanes Kyongo
    This study sought to explores the link between strategic alignment and service delivery excellence in Level Six hospitals in Kenya. An empirical review of peer-reviewed articles published in the last decade was conducted, focusing on databases like PubMed, Scopus, and Web of Science. The review synthesized empirical data to uncover themes related to strategic alignment and hospital performance. Findings highlight that hospitals with aligned strategies and operational processes show higher patient satisfaction, driven by timely services, quality care, and staff professionalism. However, disparities exist between urban and rural hospitals. In terms of performance, strategic alignment leads to improved financial outcomes, operational efficiency, and resource management. Yet, rural hospitals face infrastructure challenges that hinder performance, while aligning strategies with national policies remains difficult due to budget and staffing limitations. This review emphasizes the critical need for strategy alignment to enhance patient satisfaction and hospital performance and calls for addressing regional disparities and policy alignment for service excellence.
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    Transaction Monitoring Effect on Profitability of Commercial Banks in Kenya
    (EdinBurg Peer Reviewed Journals and Books Publishers, 2025-05) Dr. Job Omagwa; Obed Kipkirui Terer; Lucy Wamugo Mwangi
    Commercial banks' performance is fundamental to the economy as providers of financial services. In offering this service, commercial banks are exposed to a range of risks that negatively affect financial position and ultimately influence profitability. Profitability is indicative of a bank's stability and potential for growth. Enhancing commercial banks' profitability contributes to shareholder return on investment. In June 2018, five banks were fined a total of Kshs. 392 million by the Central Bank of Kenya for breaching anti-money laundering regulations. Consequently, banks had to invest resources to improve their anti-money laundering measures. Consequently, raising operational and compliance overheads. This study sought to determine the effect of transaction monitoring on profitability of commercial banks in Kenya. The research employed an explanatory research design. The targeted population comprised all the thirty-nine regulated commercial banks as of December 31, 2021. The study period was eight (8) years (2014 to 2021). Respondents were chosen through purposive sampling. Primary data was gathered using structured questionnaires, while secondary data was derived from audited financial reports of commercial banks and the annual banking supervision report from the Central Bank of Kenya. Subsequently, the collected data underwent analysis employing descriptive statistics and regression analysis. The research results disclosed that transaction monitoring positively and significantly influenced commercial banks profitability. Consequently, bank managers should incorporate transaction monitoring into their operations to augment the overall efficacy to detect and report potentially suspicious activities, and to strengthen operational controls.