School of Business

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Browsing School of Business by Author "Francis Hasborn Gatobu"

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    Digital Payment Convenience and Student Personal Financial Management: The Tap- To- Pay Trap
    (Journal of African Interdisciplinary Studies (JAIS):, 2025-06) Humphrey Muteru; Francis Hasborn Gatobu; Halldess Nguta Munene
    This book chapter was driven by the need to undertake an extensive study on digital payment convenience and student personal financial management, with special focus on the Tap- o- Pay Trap. The contention of this study is that the shift towards a cashless economy has transformed financial transactions globally, influencing spending habits among university students. This study explores the impact of digital payments on the economic behavior of students at Meru University of Science and Technology. The research examines how the ease of cashless transactions affects budgeting, impulse spending, peer-influenced expenditures, and subscription-based spending. Additionally, it assesses the advantages and disadvantages of a cashless campus and suggests financial management strategies. The findings indicate that while digital payments offer convenience, they also pose challenges in financial discipline, necessitating awareness and budgeting measures for responsible spending.
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    Influence of Procurement Process on the Performance of Public Entities (A Case Study of Nairobi County Government)
    (Human Resource Management Academic Research Society (www.hrmars.com), 2020-04-10) Francis Hasborn Gatobu
    Globally public procurement plays a pivotal role in the provision of goods, works and services in every economy. Enhancement in the performance of the public procurement system is key ingredient for ensuring value for money is achieved in order to safeguard public funds particularly in the implementation of economic pillars such as the “Big Four Agenda” and Vision 2030. This is the case because 60% of Kenyan budget is spent through procurement contracts. This study sought to investigate the influence of user departments on the performance of procurement process in Kenya. Specific objectives of the study included: To examine the role of specification writing on the performance of public entities in Kenya, To investigate the influence of procurement plan on the performance of public entities in Kenya, To assess the effect of tender evaluation on the performance of public entities in Kenya and To determine the influence of receiving procedure on the performance the public entities in Kenya. The study will be guided by the following theories: resource based theory, systems theory, Expectancy theory and institutional Theory. Descriptive research design as well as quantitative research design were adopted using both qualitative and quantitative approaches. The target population was 1000 employees of Nairobi County government. The study adopted stratified random sampling to select the sample size of 100 respondents. Data was collected using questionnaires and oral interview. Descriptive statistics was employed aided by statistical package for social sciences version 21 to compute the percentages. Inferential statistics using regression and correlation analysis was applied to assist in examining the relationship between variables.
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    Reverse Logistics and Construction Sector Performance
    (International Journal of Scientific Research and Engineering Development, 2022-12) Francis Hasborn Gatobu
    The concept of reverse logistics in the construction sector is the movement of products and materials from the end user to the manufacturer/recycler or to a new construction site. The objective of this study is to determine the role of reverse logistics on the performance of construction sector, with the aim of promoting this concept among industry stakeholders and the wider construction industry. Through a quantitative analysis, the study was carried out using questionnaire as the main data collection instrument. First, the trend of research and terminology related with reverse logistics is introduced. Second, it unearths the main advantages and barriers of reverse logistics in construction while providing some suggestions to harness the advantages and mitigatethese barriers. Finally, it provides a future research direction based on the review.
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    Supply Chain Collaboration As A Driver Of Customer Satisfaction Among Manufacturing Firms In Kenya
    (International Journal of Scientific Research and Engineering Development, 2022-12) Francis Hasborn Gatobu
    The purpose of this study was to carry out an investigation on the role of supply chain collaboration on customer satisfaction among manufacturing firms in Kenya. Studies by previous researchers have indicated that manufacturing firms faces the challenges of uncertainty associated with sourcing for raw materials from oversees and failure to embrace modern technology which adversely affected the ability to satisfy customers. The general objective of the study was to determine the role of supply chain collaboration on customer satisfaction among manufacturing firms in Kenya. Specific objectives was: To establish the role of supply chain collaboration on customer satisfaction among manufacturing firms in Kenta The target population was flour milling firms in Kenya. The study used the simple random sampling technique will be used to select the sample size. There were 800 employees involved directly and indirectly in the supply chain process in this sector. The sample was 30% of the employees and this will result to a sample size of 240 employees. The study used questionnaires to gather data. Descriptive analysis was used to analyze the data which was presented in the form of frequencies, tables and percentages. The results of the study indicated that supply chain collaboration was instrumental in ensuring responsiveness in the entire supply chain. The study concluded that there is an urgent need for organizations to adopt pro-active approach towards customer satisfaction by adopting practices that provide real-time and accurate response to customer satisfaction. The role played by supply chain collaboration is critical in achieving sustainable customer satisfaction. This study recommends that manufacturing firms should leverage on supply chain best practices particularly supply chain collaboration as a big differentiator in providing customer satisfaction and value by eliminating the barricades between Customers and suppliers. The study also made suggestions for further research to be undertaken on the role of supply chain best practices in service delivery in the public sector.